Refund & Cancellation Policy
1. Eligibility at a glance
| Situation | Refund? |
|---|---|
| Nook Pass bought, no Pass game played yet, within 14 days of purchase | Yes — full refund |
| Lifetime unlock bought, the unlocked game not played yet, within 14 days of purchase | Yes — full refund |
| Pass or unlocked game already played (change of mind) | No — the content has been delivered and used |
| A game you paid for will not load or play correctly in an up-to-date browser and we cannot fix it | Yes — full refund |
| Free games | Nothing to refund — free games cost nothing |
| Item not delivered, or we cannot deliver it (e.g. out of stock) | Yes — full refund, automatically offered |
| Charged twice for the same order | Yes — the duplicate payment is refunded in full |
| Unpaid / expired order | Nothing to refund — no money was taken |
2. Your right to cancel digital purchases
Digital content is delivered immediately. At checkout you expressly request immediate delivery and acknowledge that, where the law allows, you lose the statutory right to cancel for change of mind once delivery begins (a code is revealed, a file is downloaded, or content is streamed, read online or played). Until then, you may cancel within 14 days for a full refund. This does not affect your rights if a Product is faulty or not as described.
3. Faulty, invalid or not-as-described items
If a code is rejected, already redeemed, a file is corrupt, or content will not play, contact us within 14 days (or longer where the law requires). Please include your order number and any error message or screenshot. We will verify the issue (sometimes with the supplier) and replace the item or refund you in full.
4. Rules specific to games
- Opening a Pass game’s play page while signed in counts as playing it (and as using your Pass). Opening the play page of a game you unlocked counts as using that unlock.
- If a technical fault on our side made a game unplayable for a significant part of your pass, contact us — we will extend your pass or refund you pro rata.
- When a pass or unlock is refunded, access to the games it covered ends immediately.
5. How to request a refund
- Go to Account → Orders, open the order and choose Request a refund; or contact us.
- Tell us the reason. Your order page shows whether the order has been revealed, downloaded or used.
- We review every request within 3 business days and email you the decision.
6. How refunds are paid
- Approved refunds are returned to the same KPay account used for payment, for the full amount paid for the refunded items. We do not charge refund fees.
- KPay and your bank normally credit refunds within 1–7 business days.
- When an order is refunded, access to its digital content is removed and any unrevealed codes are cancelled.
7. Cancelling an order before payment
You can cancel an unpaid order at any time from the payment page or Account → Orders. Unpaid orders expire automatically after 60 minutes and any reserved stock is released.
8. Payment disputes
If something has gone wrong, please contact us before opening a dispute with KPay or your bank — we can usually resolve it the same day. Filing a dispute for an order that was delivered and used may lead to account suspension under our Terms.
Contact
Questions about this policy? Contact [Your Company Legal Name] (trading as MiniGameNook), [Registered business address], Pakistan — email [email protected] or call [Support phone] (Mon–Fri, 9:00–18:00).